Terms & Conditions of sale and delivery

These Terms and Conditions of Sale and Delivery (“Terms”) from Coplanar (“CP”) apply to all offers, deliveries, and sales orders prepared by CP for all products or related services (the “Products”).

By accepting an order from CP, the Customer agrees to these Terms, either in writing, implicitly, or by paying for the ordered Products.

These Terms take precedence over any purchase conditions of the Customer unless CP has agreed to those conditions in writing. If CP does not dispute any differing terms or additions in customer communications, it does not mean CP waives these Terms.

OFFERS

All written offers are valid for 8 days from the offer date unless stated otherwise. All product offers are subject to availability.
All information and data about products, including illustrations, drawings, and details in brochures or on CP’s website, are for reference only. Information provided by CP is only binding if included in the order confirmation.

ORDERS

A sale agreement is only binding for CP when CP has sent a written order confirmation (“order confirmation”) to the customer.

CP may change production, packaging, and labeling processes without prior notice to the customer. CP can cancel any order confirmation without
notice if the customer is declared insolvent, bankrupt, or unable to meet financial obligations.

PRICES AND FEES

The price for the ordered products is specified in the order confirmation. All prices exclude VAT and other taxes.

PRODUCT TECHNICAL INFORMATION

For details on drawing and specification requirements, refer to our website. CP cuts according to customer drawings without changes unless agreed
in writing. The customer must follow drawing guidelines to ensure suitability.

The quality of graphics and material properties will affect the image outcome. If tolerances are critical, CP can offer a prototype or tolerance test as an
additional service for a fee.

If CP designs or provides another additional service for the customer, drawing specifications and any changes must be confirmed in writing by the
customer. CP is not responsible for misinterpreting verbal instructions from the customer.

In some cases, drawings must be prepared before an exact quote. The customer must pay for these drawings even if the project is not completed. A
separate order confirmation will be prepared for these drawings.

CP is only required to store customer design files while the project is ongoing unless otherwise agreed.

MATERIAL PROVIDED BY CP

Material variations will occur. Without prior written agreement, CP is not responsible for checking material thickness or other parameters before laser
work. CP uses manufacturer specifications. CP can check material tolerances and inform the customer as an additional service for a fee.

CP is not liable for material irregularities that may cause cutting or engraving inaccuracies, although efforts will be made to achieve the best result.

MATERIAL PROVIDED BY THE CUSTOMER

The customer must ensure the materials provided are in good condition and suitable for laser work. CP may refuse to work with questionable materials
and seek compensation if the material causes damage.

CP is not responsible if the work on customer-provided materials is unsatisfactory unless it can be shown that the defect is not due to the material. In
such cases, CP will refund the laser cutting cost but not the value of the customer’s material.

CP is not liable for accidental loss or damage to the customer’s material while it is with CP. Remaining customer material must be collected within one
month of project completion. After one month, CP may charge for storage or dispose of the material.

DELIVERY TIME AND DELAYS

Unless otherwise agreed in writing, delivery time is not binding. Any specified delivery time is indicative and not binding.

CP may deliver products in several partial deliveries and invoice them separately.

If delivery is delayed and CP is responsible, the customer may demand delivery in writing. If delivery does not occur within the final set period, the
customer may cancel the order.

DELIVERY LOCATION, FREIGHT COSTS, TRANSPORT RISKS, HANDLING FEES

Delivery occurs at CP’s location, and the customer assumes risk for the products. If the customer does not collect the products on time, CP will store
them at the customer’s expense and risk.

CP may ship products before the agreed date and choose the carrier freely. CP is not responsible for any loss associated with shipping.

If delivery is obstructed by the customer, CP may arrange storage at the customer’s expense and risk or dispose of the products after thirty (30) days.
CP may charge for storage.

PAYMENT

Bank details for payment are printed at the end of these terms and on the invoice.

If the customer does not pay on time, CP is entitled to a two percent (2%) monthly interest rate from the due date. CP may also cancel the order and
suspend further deliveries until all outstanding amounts are paid.

The customer has no right to offset or counterclaim amounts payable to CP.

RESERVATION OF OWNERSHIP

Products remain CP’s property until full payment is received unless applicable law states otherwise.

WARRANTY

CP offers a 12-month warranty on products for defects attributable to CP unless a longer warranty period is specified in the order confirmation.

CP does not provide a warranty on the strength, suitability, durability, and stability of products made to customer specifications unless agreed in writing.

INSPECTION AND ERROR REPORTING

The customer must inspect products upon receipt and notify CP in writing of any defects, incorrect quantities, or wrong shipments within three (3)
days. If CP is not notified within this period, the customer waives any claims.

For non-visible defects, the customer must notify CP as soon as they are discovered or should have been discovered and, in any case, within twelve
(12) months of delivery.

LIABILITY FOR ERRORS

If products are defective due to CP’s fault and the customer has notified CP as prescribed, CP may issue a credit note, reduce the price, or make a
new delivery. All other remedies are excluded.

Rejected defective products become CP’s property and must be made available to CP.

PRODUCT LIABILITY

CP is not responsible for any loss or damage caused by products unless applicable law states otherwise.

The customer will indemnify CP to the extent that CP incurs liability to a third party for any damage for which CP is not responsible to the customer.

FORCE MAJEURE

All order confirmations are subject to force majeure, such as strikes, fires, wars, transportation issues, unforeseen operational disruptions, etc. CP is
not responsible for non-performance due to these reasons.

CP will notify the customer in writing, and the delivery date will be extended by the time lost due to force majeure. Both parties may cancel the order if
the delay exceeds three (3) months.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights of CP, including technical documents and documentation sent to the Customer, remain CP’s property. They cannot be
transferred or used without CP’s prior written consent.

The Customer guarantees they have all necessary permissions to use copyrighted material, trademarks, and trade names in designs supplied to CP.
CP is not liable for intellectual property infringements, and the customer will indemnify CP for any related damages.

All Products designed by CP remain CP’s intellectual property, though the customer obtains a non-exclusive right to use them upon full payment.

CP may use images of finished products on its website and social media, which will be removed upon request.

LIMITATION OF LIABILITY

CP is not liable for indirect, incidental, or consequential damages, such as lost business or profits.

CP’s total liability to the customer is limited to the sale price of the products.